Inbox

Those on duty can decide how they would like to manage the emails (ie taking specific days) but the best practice guidance below should be followed:

• Use the categorize function allocate a name to each email

• Depending on the nature of enquiry, further categories can be added (e.g., awaiting information from researcher, awaiting information from staff member)

• Use the edit function to note actions taken if the email has not been responded to immediately

• After the email has been answered move the original email to the Completed folder

• Move your response to the Sent folder

• Complete the enquiries log form

• If a response comes in for a colleague not on duty, please forward it to them for info