# Incident retro - Miro images **Incident from:** 2021-01-08 **Incident till:** 2021-01-08 **Retro held:** 2021-01-08 * [Timeline](#timeline) * [Analysis of causes](#analysis-of-causes) * [Actions](#actions) ## Timeline See 8 January 2021 10.43 Alex: Should I be able to view images from Miro? I was just looking at some image search results: but any time I click "View image" I get taken to an error page: “We are working to make this item available.” (in #wc-platform-feedback) 10.48 James calls this an incident 10.51 Jamie moves discussion to wc-incident-response 10.51 Jamie: item page data being fetched when using the View button: should be image page data; identifies branch with problem 10.55 Jamie creates PR 11.17 James: The change was made on the 2 Dec \[2020], and probably deployed around then. 11.31 James: reports that fix seems to be working on stage; asks others to confirm 11.44 Fix deployed to prod but not showing up. 11.54 James confirms problem resolved after cache busting ## Analysis of causes Item page data was being fetched when using the View button: should have been fetching the image page data ## Actions JG: * Find out how many images were affected, and how many users were affected * Find out actual date of deployment * Go through the broken example to improve understanding (with JP) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.wellcomecollection.org/incident-retros/2021-01-05_miro-images.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.