> For the complete documentation index, see [llms.txt](https://docs.wellcomecollection.org/incident-retros/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wellcomecollection.org/incident-retros/2021-01-05_miro-images.md). # Incident retro - Miro images **Incident from:** 2021-01-08 **Incident till:** 2021-01-08 **Retro held:** 2021-01-08 * [Timeline](#timeline) * [Analysis of causes](#analysis-of-causes) * [Actions](#actions) ## Timeline See 8 January 2021 10.43 Alex: Should I be able to view images from Miro? I was just looking at some image search results: but any time I click "View image" I get taken to an error page: “We are working to make this item available.” (in #wc-platform-feedback) 10.48 James calls this an incident 10.51 Jamie moves discussion to wc-incident-response 10.51 Jamie: item page data being fetched when using the View button: should be image page data; identifies branch with problem 10.55 Jamie creates PR 11.17 James: The change was made on the 2 Dec \[2020], and probably deployed around then. 11.31 James: reports that fix seems to be working on stage; asks others to confirm 11.44 Fix deployed to prod but not showing up. 11.54 James confirms problem resolved after cache busting ## Analysis of causes Item page data was being fetched when using the View button: should have been fetching the image page data ## Actions JG: * Find out how many images were affected, and how many users were affected * Find out actual date of deployment * Go through the broken example to improve understanding (with JP)